Description
01 / Overview
What this service delivers
A small, well-selected group of participants reveals the majority of serious usability problems. We recruit people who match your audience, give them realistic tasks on the live product and watch without stepping in. Each finding is ordered by the number of participants who encountered it and how severely it held them back, and each comes with a supporting video clip. Footage settles a debate about a confusing screen far more quickly than anyone’s opinion ever could.
02 / Deliverables
What you receive 7 items
- 015 participants recruited and booked to match your user profile
- 02Facilitated 45-minute task sessions with screen and audio recorded
- 03Video clips for every significant finding
- 04Findings ranked by severity and by the number of participants affected
- 05Specific recommended fixes, not just descriptions of problems
- 06Task-by-task completion and success rates
- 07A debrief session for the people running product and design
03 / Fit
Who it suits, and what we need from you
Ideal for
- Products with good traffic but weak conversion or completion
- Teams disagreeing about whether a flow is confusing
- Anyone about to invest in a major redesign
What we need from you
- A working product or prototype, with login details for participants
- Sign-off on the tasks and the recruitment profile
- Your decision-maker on fixes attending the debrief
You share these through the technical brief in your dashboard after checkout.
04 / Outcomes
What changes for your team
- 01
Footage that resolves internal debate in a single meeting
- 02
Fixes prioritised by observed evidence, not by the loudest voice
- 03
A repeatable test plan to run again after changes go live
This is a remote engineering service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery & handover and refunds & cancellation for the full terms.
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