Description
01 / Overview
What this service delivers
A generic AI model can only speculate about your organisation, because it has never seen your internal material. We build a RAG service over the content you supply, whether policies, manuals, help articles or contracts, indexed in a vector store and tuned against a question set you approve. Every reply shows the passage it relies on, and when your documents do not cover a question, the assistant states that clearly. We measure accuracy and the quality of its refusals rather than taking either on trust.
02 / Deliverables
What you receive 7 items
- 01Ingestion of PDFs, word-processor files, web pages and wiki pages
- 02A vector store with chunking and embeddings adjusted to the structure of your content
- 03An answering service that cites a source alongside each reply
- 04A chat widget for your website, or a bot inside your team’s chat tool
- 05A 50-question evaluation set, scored both before and after tuning
- 06Safeguards against out-of-scope questions and prompt injection attempts
- 07A cost projection of monthly spend based on your expected query volume
03 / Fit
Who it suits, and what we need from you
Ideal for
- Support teams answering identical policy questions every day
- Organisations whose internal documentation cannot be searched
- Products where onboarding depends on working through a long manual
What we need from you
- Your document collection, with the latest version of each file marked
- 50 real questions from your users, each with its correct answer
- Your choice of LLM provider you are comfortable using
You share these through the technical brief in your dashboard after checkout.
04 / Outcomes
What changes for your team
- 01
Each reply is grounded in your material and points to a verifiable source
- 02
Frequently repeated questions no longer turn into tickets
- 03
A measured accuracy score to rely on, not an impression from a demo
This is a remote engineering service, so nothing is shipped physically. Work is delivered into systems you control. Read delivery & handover and refunds & cancellation for the full terms.
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